We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience — Your information helps us to better respond to your individual needs.
- To improve our website — We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service — Your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions — Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
3283 Hillcrest Road | Medford, Oregon 97504 | 541.776.2315
Packages are generally dispatched within 1 day after receipt of payment. However, due to the sensitive nature of wine, we will not ship over the weekend. Thus, if you place your order on Thursday or Friday your wine will not ship until Monday. If your order has a certain deadline arrival date, please make us aware in the comments section during checkout so we can act accordingly. If you need a wine shipped on a Thursday, please consider UPS Next Day Air Saver.
All packages are shipped via UPS and will require the signature of an adult over the age of 21 to be delivered. UPS will NOT leave your package on your porch or at your doorstep if no one is home. For this reason we highly recommend delivery to a business address. We cannot deliver to a PO Box. Please provide an accurate shipping address to ensure prompt delivery and avoid redelivery charges. We cannot guarantee any changes made to any order after it has been submitted.
Once your order has shipped, we will contact you by email with a link to track your package online. It is important that you provide a valid email address if you wish to track your package. Please note, these tracking numbers will not be active until they are scanned by the driver. For example, if you have an order scheduled to ship on a Monday, we may box it on a Friday and send you the tracking info. However, the tracking info will not be valid until the driver picks it up on Monday.
The total cost of shipping includes handling fees as well as shipping costs. Handling fees are fixed, whereas shipping fees vary according to total weight of the shipment and the distance traveled. We advise you to group your items in one order to reduce the cost of your shipping and handling fees.
We do everything possible on our end to protect our wine shipments from temperature-related damage. However, we are not responsible for any damage that may result due to weather conditions, so please be certain that it’s suitable to ship to your address, weather-wise.
If any package is returned to us for any reason after three delivery attempts, the customer is still responsible for delivery charges, and we’ll have to charge shipping again if a re-shipment is requested.
RoxyAnn Winery is proud to offer shipping to most of the continental United States. However, due to varying shipping laws in each state, we are unable to ship to the following states:Arkansas, Alabama, Louisiana, Mississippi, Missouri, New Jersey, Pennsylvania, and Utah. For information on shipping to states not listed above, please contact us at 541.776.2315 x301.
RoxyAnn Winery automatically adds insurance to each order placed online which covers you from any package that is lost or damaged in transit. We highly recommend using a daytime office address to ensure prompt receipt of your package. Packages containing alcohol will not be left if no one is present to receive the package. Furthermore, the package must be signed for by a person over 21 years of age.
If you do choose to have your wine delivered to a residential address, we recommend that you provide a phone number. The UPS Voice NotificationSM service will call to advise when wine shipments will be delivered.
RETURN & REFUND POLICY
Your complete satisfaction is very important to us at RoxyAnn.com. It is our goal to deliver your product quickly and in excellent condition. Order processing time is contingent upon credit card authorization, and is based upon the Monday – Friday business week. If you are dissatisfied in any way with your purchase, please contact us within 30 days of your purchase date at 541.776.2315 x301. We would appreciate the opportunity to solve the problem. It is important to remember that your receipt or invoice will be required for any return or credit. No returns will be accepted and no credits will be provided after 30 days of the ship date regardless of any other circumstance.
Merchandise Damaged in Shipping
In the event your order is damaged while being shipped to you please contact us at 541.776.2315 x301. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase.
Dissatisfaction with the Quality/Taste of Wine Received
While all wine sold is guaranteed to be good, sometimes a lot can have a bad bottle. In the event you do experience a problem with the quality/taste of a bottle, please contact us at 541.776.2315 x301 within 30 days of your purchase date and provide the details of your problem along with your name, invoice number, and a phone number and time we can reach you. At our discretion we may offer a replacement, a discount, a refund or an account credit to be used for a later purchase less the original shipping and handling charges, and return shipping and handling charges. RoxyAnn Winery cannot guarantee the condition of any wine if the wine is not received the first time UPS delivers. If there is no one home to sign for it, the wine may get held in a UPS facility that is not temperature controlled.
To purchase our wines, you may order securely online. By doing so, you are representing to us that you are at least 21 years old and that the person to whom you are directing shipment is at least 21 years old. If you have questions, simply call 1-541-776-2315 x301 to have someone personally assist you with your order.
The buyer is solely responsible for shipment of alcoholic beverage products. We make no representation relative to your right to import wine into your state. By placing an order, you authorize us to act on your behalf to engage a common carrier to ship your order to you. State and Federal regulations regarding shipment of wines frequently change.